Refund policy

We want you to be happy with your Cyberneum order. If something isn't right, here's how returns and refunds work.

30-day returns: You can request a return within 30 days of receiving your order. Items must be unused, in original packaging, with all accessories included. To start a return, email hashimvj@gmail.com with your order number and reason for return. We'll reply with return instructions. Items sent back without an approved return request will not be accepted.

Dead on arrival or defective drives: If your drive arrives damaged, fails to be detected, or shows a capacity different from the listing, contact us within 30 days with your order number, photos or a short video, and a screenshot of the drive in your computer's disk utility. We will send a free replacement or a full refund, including shipping.

Change-of-mind returns: Return shipping costs are paid by the customer. Original shipping fees are non-refundable.

Data: We are not responsible for any data stored on a returned drive. Please back up and erase your data before sending a drive back.

Refunds: Once your return is received and inspected, we'll email you. Approved refunds go back to your original payment method within 10 business days. If you haven't received it after that, check with your bank or card issuer, then contact us.

Cancellations: Orders can be cancelled free of charge before they ship. Once shipped, the return process above applies.

Questions? Email hashimvj@gmail.com.